Privacy Policy

Last Updated: February 12, 2026

1. Introduction

Route Limo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our limousine and chauffeur services, including our booking platform, mobile application, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information: name, email address, phone number, postal address
• Booking information: pickup and drop-off locations, travel dates and times, special requests, passenger count
• Payment information: credit card details, billing address, payment history
• Account information: username, password, preferences, booking history
• Identification: driver's license, passport (when required for international travel)
• Communication records: correspondence with our customer service team, feedback, reviews

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages viewed, time spent on pages, clickstream data, booking patterns
• Location data: GPS coordinates, location-based services (with your consent)
• Cookies and tracking technologies: cookies, web beacons, pixel tags

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our limousine and chauffeur services
• To process and manage your bookings, reservations, and payments
• To communicate with you about your bookings, services, and account
• To personalize your experience and provide tailored recommendations
• To ensure safety and security of our services, drivers, and passengers
• To comply with legal obligations and regulatory requirements
• To detect, prevent, and address technical issues, fraud, or abuse
• To conduct analytics, research, and business intelligence

4. Communication Services and Ring Central TCR Approval

4.1 Voice Communications

We use secure telecommunications service providers to facilitate voice communications between our customers, drivers, and customer service representatives. When you communicate with us via phone, certain information may be collected and processed in accordance with Telecommunications Consumer Protection (TCPA) and other applicable regulations.

4.2 Ring Central TCR (Telecommunications Compliance Review)

To ensure compliance with telecommunications regulations and secure telecommunications compliance approval, we adhere to the following conditions:

• Consent Management: We obtain explicit consent before sending automated communications, including SMS, MMS, or automated voice calls. You may provide consent during account registration, booking process, or through separate opt-in mechanisms.
• Verbal Opt-In Script: When obtaining consent via phone call, our representatives use the following verbal opt-in script: "Do you consent to receive SMS text messages from Route Limo? Message and data rates may apply. Reply STOP to opt out at any time." This script ensures clear identification of the brand name and provides necessary disclosure information.
• Number Validation: We validate and verify phone numbers to ensure accurate delivery of communications and comply with number portability regulations.
• Call Recording Disclosure: We may record customer service calls for quality assurance, training, and compliance purposes. You will be notified at the beginning of calls that may be recorded, and you have the right to request unrecorded communication channels when available.
• Time Restrictions: We respect quiet hours and only send non-emergency communications during reasonable hours (8:00 AM to 9:00 PM local time, unless you have specified different preferences).
• Data Security: All voice communications and associated metadata are encrypted and stored securely in compliance with Ring Central's security standards and applicable data protection regulations.
• Compliance Monitoring: We regularly monitor and audit our communication practices to ensure ongoing compliance with TCPA, CAN-SPAM Act, and other relevant regulations.
• Third-Party Service Provider Compliance: Ring Central and other communication service providers are contractually obligated to comply with all applicable telecommunications regulations and maintain TCR approval status.
• Customer Data Protection: Phone numbers and communication records are treated as personal information and are subject to the same data protection measures outlined in this Privacy Policy.
• Dispute Resolution: If you have concerns about our communication practices or wish to file a complaint, please contact us at contact@routelimo.com or +1 (929) 813-4060.

4.3 SMS Text Messaging Disclosure

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, access controls, regular security audits, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records, payment information, and communication records are typically retained for a minimum of seven years to comply with legal and regulatory requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service provider
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at contact@routelimo.com or +1 (929) 813-4060.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, but disabling cookies may limit certain functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: